Terms And Conditions


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms of Use for access or usage of www.northeasttrailbuddies.com portal.

The domain name www.northeasttrailbuddies.com (hereinafter referred to as "Portal") is owned by NorthEastTrailBuddies Private Limited, a firm incorporated under the Indian Partnership Act, 1932 with its registered office at HouseNo-87, Ajanta Path, Survey, P.O-Beltola, Guwahati - 781028, Assam, India (hereinafter referred to as "NorthEastTrailBuddies"). “NorthEastTrailBuddies” is a registered trademark.


Ownership of Site; Agreement to Terms and Conditions
Please read these terms and conditions carefully.

The Terms and Conditions of Use (the “Terms of Use”) apply to the NorthEastTrailBuddies portal located at www.northeasttrailbuddies.com, its subsidiaries and affiliates if any (collectively, the “Site”). The Site is the property of “NorthEastTrailBuddies” and its founders. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE, Privacy Policy, CANCELLATION POLICY AND ANY OTHER POLICY OR STATEMENT OR INFORMATION THAT MAY BE PLACED ON THIS WEBSITE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

If you visit, use, or book at the site or any future site operated by the firm, you accept these Terms and Conditions. In addition, when you use any current or future services of the firm or visit any tour operators affiliated with the firm or third party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

You ("you" or "End User" or "tourist" or "Customer") by subscribing to or using any of our products or services agree that you have read, understood and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services. This T&C is effective upon your subscription and governs the relationship between you and NorthEastTrailBuddies Private Limited (hereinafter "Firm") including your visit as a “customer” or “tourist” to any of the locations promoted on the site (hereby referred to as “Product”) or your use of facilities like accommodation and transport (both land, water and air) booked through NorthEastTrailBuddies portal. If this T&C conflicts with any other document, the T&C will prevail for the purposes of usage of the Site. If you do not agree to be bound by this T&C, the Privacy Policies and Cancellation Policies, you may not use the Site in any way.

The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by NorthEastTrailBuddies.com for any reason. Users may not have more than one account. Maintaining more than one account by a user shall amount to fraudulent act on part of the user and attract actions against such users. Additionally, users are prohibited from selling, trading, or otherwise transferring their NorthEastTrailBuddies.com account to another party. If you do not qualify, you should not use the Service or the Site.

The Firm owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Firm or payments made by your credit card by any third party. In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or NorthEastTrailBuddies.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, NorthEastTrailBuddies.com has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Firm. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify NorthEastTrailBuddies.com immediately of any unauthorized use of your account or any other breach of security. NorthEastTrailBuddies.com reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

NorthEastTrailBuddies also reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, Privacy Policies and Cancellation Policies at any time. It is your responsibility to check these Terms of Use, Privacy Policy and Cancellation Policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Privacy Policies, and Cancellation Policies, NorthEastTrailBuddies grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled and licensed by or to NorthEastTrailBuddies.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without NorthEastTrailBuddies’ prior written consent. You may use information available on the Site purposely made available by NorthEastTrailBuddies for informational purposes only.

Some photographs used in the site have been given to NorthEastTrailBuddies by individuals and associate companies and NorthEastTrailBuddies has written permissions from owners of such photographs to use these in the portal for sole purpose of promoting a tourist locale. Each such photograph contributor has been credited by NorthEastTrailBuddies by a “Photo Credit” watermark on the respective photograph.


Your Use of the Site

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any information through any means not purposely made available through the Site. NorthEastTrailBuddies reserves the right to bar any such activity. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any NorthEastTrailBuddies server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of NorthEastTrailBuddies, including any NorthEastTrailBuddies account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or NorthEastTrailBuddies’ s systems or networks, or any systems or networks connected to the Site or to NorthEastTrailBuddies.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to NorthEastTrailBuddies on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of NorthEastTrailBuddies or others.

You ("you" or "End User" or "tourist" or "Customer”) shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information that you post or transmit to the Website (collectively, "Content"). Such Content will become Our (NorthEastTrailBuddies) property and you grant Us (NorthEastTrailBuddies) the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

We hereby hold no liability to any sort of damage or harm caused to your software, data or computer device by downloading content from this website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by NorthEastTrailBuddies Policies (including but not limited to Privacy Policy available at Privacy) as amended from time to time.


Intellectual Property, Software and Content

The content available on this website is under worldwide copyright protection laws and hence is the sole property of NorthEastTrailBuddies. Modification, misuse, translation or creation of derivative work on the basis of website content is highly prohibited.

northeasttrailbuddies.com grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in northeasttrailbuddies.com sole discretion) an unreasonable or disproportionately large load on northeasttrailbuddies.com infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by northeasttrailbuddies.com to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by northeasttrailbuddies.com.


Registration & Security
  • Once registered, you will receive a confirmation mail on your registered email address.
  • You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.
  • You will notify northeasttrailbuddies.com of any unauthorized use of your password or account or any other breach of security.
  • northeasttrailbuddies.com cannot and will not be liable for any loss or damage arising from your failure to comply.


Terms of Service

The terms of Service are for our “Customers” or “Tourists” who book our products (locales in NorthEast India) through the platform www.northeasttrailbuddies.com.

Once you place an order with NorthEastTrailBuddies, you thus agree to abide by the following terms and conditions:


  • The booking of a product or products has to be done preferably 2 months prior to your date of arrival in North East India and absolutely 1 month prior to your date of arrival in NorthEast India.
  • 50% payment of the total Itinerary cost has to be made into our merchant/current account within seven days of you receiving the quotation from us. Otherwise your booking stands cancelled and you will have to book afresh. Please understand that your tour itinerary will be decided by us based on the products you have booked and we don’t assure a particular order in which the products will be covered in the tour. Geographical coordinates of the products will determine the order in which they are covered to ensure minimization of transport cost and time of travel between products.
  • The remaining 50% payment of the total Itinerary cost has to be done on or before 3 days prior to your arrival date in NorthEast India, failing which our Cancellation Policies will apply.
  • Any applicable transaction charge during a card payment will be borne by the customer.
  • All payments are made in favor of NorthEastTrailBuddies Pvt. Ltd., H.No-87, Ajanta Path, Survey, P.O- Beltola, Guwahati-781028, Assam, India.
  • We make our best efforts to ensure that the product descriptions and set prices are accurate. However, error may occur. If it is discovered by us that the mentioned price at which you placed the order is incorrect, you will be informed by us at the earliest. You will be given the following two options –
  • You can reconfirm your order at the corrected new price;
  • If you do not wish to make the booking any longer, you can cancel your order;
  • In case we are unable to contact you regarding the price change, your order will be considered as cancelled, and the debited amount will be refunded back to your respective account.
  • You are required to create an account in order to book any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
  • As the “Products” you book through northeasttrailbuddies.com are tourist(s) locales/spots in NorthEast India, there may be unintentional discrepancies in our description of the same in the site in terms of the following:

The activities mentioned in a product may sometimes change or restricted based on situations on the ground such as climatic/weather conditions, Government notifications or unwarranted incidents beyond our control.

NorthEastTrailBuddies though will make best possible effort to provide with alternate arrangements in lieuof these; we don’t guarantee such alternate arrangements.

  • In the unlikely event of You failing to arrive in NorthEast India on the planned date of arrival, our Cancellation Policy will hold good. Also, NorthEastTrailBuddies doesn’t hold itself responsible in any manner for eventualities beyond its control like delayed arrival of our “Customers” or “Tourists” to NorthEast India on account of delayed arrival of flights or trains, roadblocks, political disturbances etc. Any change in tour schedule on account of such eventualities, may attract additional cost depending on the need to arrange extra accommodation beyond what was already booked or cancellation of a particular Product and You agree to bear any such additional cost or cancellation.
  • particular Product and You agree to bear any such additional cost or cancellation. • We strive to provide you with the best prices possible on products and/or services you book through northeasttrailbuddies.com. However, northeasttrailbuddies.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to northeasttrailbuddies.com pricing policy and the prices shall be determined only at northeasttrailbuddies.com sole discretion.
  • By using this Site, the User agrees to comply with all of the T&C hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Firm, and the Firm shall not be responsible for any data lost while transmitting information on the internet. While it is the Firm's objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Firm, access to the Site may be interrupted, suspended or terminated from time to time. The Firm shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Firm may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.


Cancellation Policy

You (“you” or “End User” or “Customers” or “Tourists”) understand that the cancellation of a booking of a “Product” or “Products” is subject to the following terms and conditions:

  • The entire advance booking amount made at the time of booking the “Product” or “Products” is refundable, after deducting 5% cancellation charges if we receive a cancellation request 25 days before your planned date of arrival in NorthEast India.
  • Any cancellation request received between 24 to 10 days before your planned date of arrival in NorthEast India will attract a penalty of 50% on your advance booking amount.
  • Say, your total package cost was INR 100,000 and you had made an advance payment amount of INR 50,000 (50% of your total package cost) at the time of booking the tour. In this scenario, a cancellation request received any day between 24 to 10 days (both included) before your planned arrival date in NorthEast India will entitle us to refund you only 50% of your advance booking amount i.e. 50% of INR 50,000 = INR 25,000.
  • No refund on the advance booking amount is made, if the request for cancellation of a tour is made any day between 9 days to 1 day before your planned date of arrival in NorthEast India.

Linking to this website

You may provide links to our website homepage. However, it should not suggest our association with you in any form or the other. Also, doing so must not bring any legal or reputation damage to our website. The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.

Jurisdictional Issues/Sale in India Only

This agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Guwahati, Assam.


Imitation of Liability

northeasttrailbuddies.com will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if northeasttrailbuddies.com has been informed in advance.